Subscription Terms and Conditions for Macro Hive Ltd (“Terms”)

Effective from 7 January 2020

Our Terms

Provisions specific to consumers only are in ORANGE and those specific to businesses only are in BLUE.

If you wish to make a change to your subscription please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Products or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

How to tell us about problems. If you have any questions or complaints about the Products, please contact us. You can  write to us at or Chapps Farmhouse, Slaughterford Mill, Slaughterford, Chippenham, Wiltsire, SN14 8RJ.  

Summary of your key legal rights This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website or call 03454 04 05 06. If your Products is digital content, for example [a mobile phone app or a subscription to a magazine content website and newsletter/user comment/forum/ratings  service], the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality: a) If your digital content is faulty, you’re entitled to a repair or a replacement. b) If the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back c) If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation See also clause 8.3. If your Products is services, for example [newsletters, updated content, user forum and customer support services the Consumer Rights Act 2015 says: a) You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it. b) If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable. c) If you haven’t agreed a time beforehand, it must be carried out within a reasonable time. See also clause 10.2.